Frequently Asked Questions
Everything you need to know about shopping with Cadena Collective.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email. Please note that custom or handmade pieces may require additional lead time as specified on the product page.
What is your return policy?
We offer a 30-day return window for most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate collections from various artisans, we recommend checking the specific measurements for each item to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible payment options.
Are your products ethically sourced?
At Cadena Collective, we prioritize ethical production and fair trade practices. We work closely with artisans and manufacturers who ensure safe working conditions and fair wages for all workers involved in the process.